Returns, Exchanges, & Refunds

Mod Chip Outlet understands that in various cases after purchasing an item, not all Customers may be completely happy with their goods. Mod Chip Outlet regrets to inform the Customers that we do not allow any return or exchange once the item(s) have been deemed to be delivered to you due to the nature of the item(s) sold on the website unless defects due to manufacturing is reported within 7 days after receipt of the item(s) by the Customer. If Mod Chip Outlet makes an error and ships the wrong product, we will replace it with the correct item if the product is in its original packaging. Which means that the product must be unopened. If the correct item is temporarily out of stock, we will fill the order when the item returns to stock. If we cannot fill the order at any time, a store credit or refund will be authorized at the Customers request. The Customer is responsible for shipping costs of all returns. Before returns are shipped back to Mod Chip Outlet they must include a copy of your original Internet receipt.

Returning items for an exchange is only accpeted for defective items reported within 7 days after receipt of the item. We must verify that the item is defective. If product is shipped back and found to be non-defective, items will only be shipped back at "purchasers expense". We do not refund shipping charges in any circumstance. Items must be in original undamaged packaging and include all original contents.

Please send Return Merchandise to the address below with instructions, complete customer information and a copy of your Internet receipt that was automatically e-mailed to you when you placed your order and checked out.

Mod Chip Outlet
835 Woodland Drive
Menasha, WI 54952